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Schedule Change Policy

JetBlue Schedule Change Policy

Please see links at the bottom of the page for waiver code information. You do not need to call Reservations to get a waiver code. JetBlue makes every effort to avoid schedule changes where possible; however they can occur and may have an impact on your traveler's plans. Customers are allowed only one adjustment per schedule change. For any subsequent changes made to the reservation and ticket all fees and increase in airfare will apply. Please reference the chart below for rebooking and cancellation options:

Schedule change less than 60 minutes

Schedule change between 60 and 119 minutes

Schedule change 120 minutes or greater

Rebooking Options at time of schedule change
Schedule changes that are less than 60 minutes are subject to the change / cancel fee and any applicable difference in fare if the customer wants to make a change to their reservation.
Rebook the customer to any flight within the same city pairs or to a co-located city on the same day, day prior or day after the original flight.

All change fees and fare differences are waived however the appropriate waiver code must be used when processing the even exchange.
Rebook the customer to any flight within the same city pairs or to a co-located city on the same day, day prior, or day after the original flight.

All change fees and fare differences are waived however the appropriate waiver code must be used when processing the even exchange.
 
Canceling options at time of schedule of change
Schedule changes that are less than 60 minutes do not have additional cancellation options. Please refer to the ticketed fare rules.
Cancel the customer's reservation without penalty. 

Ticket must remain in OPEN status and is valid for one year from original date of issuance. NOTE: ARC Agencies can also place the funds in an MCO. MCOs are valid for one year from the original date of MCO issuance.

Increase in airfare will apply at time of any future exchange. 

Refunds to original form of payment are not permitted. 

Use of the appropriate waiver code is required.
Cancel the customer's reservation without penalty.

Ticket must remain in OPEN status and is valid for one year from original date of issuance. NOTE: ARC Agencies can also place the funds in an MCO. MCOs are valid for one year from the original date of MCO issuance.

Upon customer request, a refund may be processed back to original form of payment without penalty.

Use of the appropriate waiver code is required.

JetBlue recognizes the following airports as co-located cities for use when rebooking a schedule changed flight.

  • Boston: BOS, PVD, ORH
  • Dominican Republic: POP, STI
  • Los Angeles: LGB, BUR, LAX, ONT
  • New York: JFK, LGA, EWR, HPN, SWF
  • San Francisco: SFO, OAK, SJC
  • South Florida: PBI, FLL
  • Tampa Bay: SRQ, TPA
  • Washington D.C.: IAD, DCA, BWI

IMPORTANT: Customers traveling in or out of the areas listed above (only) may make changes due to B6 schedule change to a co-located airport.

Agency process and responsibility

Agencies will be notified of all JetBlue scheduled changes via the GDS. Segments will be changed to a TK status and agencies will be required to provide the following:

  • Notification of schedule changes to customers
  • Removal of old or changed segments
  • Travel Agents must reissue tickets at least 24 hours prior to scheduled departure
  • Re-accommodating customers and reissuing tickets where schedule changes require manual intervention

Please visit the following pages for waiver code information to be used when exchanging a ticket for a customer involved in a schedule change.

JetBlue Only Reservation (B6/279 Ticket Stock)

  • Example Itinerary:
    • B6 79 01JAN JFKMCO 0600
    • B6 54 08JAN MCOJFK 0700
  • Example Ticket:
    • 2791234567890

Interline Reservation (B6/279 Ticket Stock)

  • Example Itinerary:
    • B6 940 01JAN MCOBOS 0800
    • B6 136 01JAN BOSDUB 1815
  • Example Ticket:
    • 279123456789

Interline Reservation (Airline Partner Ticket Stock)

  • Example Itinerary
    • EK 203 01JAN DXBJFK 0225
    • B6 31 01JAN JFKMCO 1040
  • Example Ticket:
    • 1261234567890
       

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